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Travel & Tourism
Why Choose This Course
Great training could be your passport to a world of exciting opportunities in the tourism industry. With the prospect of combining work and travel, a career in this field holds plenty of promise if you’re looking for a career full of interesting experiences and people. Give yourself the best chance of success in the industry with one of our nationally recognised courses.
Training is delivered in stages which correspond to AQF Levels IV-VI. The preferred pathway is for students to complete the various lower level qualifications which culminate in the higher qualification; i.e. Certificate IV before commencing the Diploma or Advanced Diploma. Students who follow this pathway therefore achieve more than one qualification.
The Bachelor of Tourism and Hospitality Management (BTHM) was developed by experienced academics and industry professionals. This program prepares you for an effective starting career in tourism and hospitality, with a strong emphasis on case-based learning that is built progressively through the three years of study. Key features of this programme are the arrangement of visiting industry practitioners, to share their knowledge and experiences, and field trips that help students gain a current understanding of the tourism and hospitality environments.
The BTHM prepares you for an entry level management position in either a tourism or hospitality organization. You will also gain sufficient knowledge and practice to start a small business in a related industry.
| Subject | Unit Code and Title |
|---|---|
| Services and Information | SITXCOM007 Show social and cultural sensitivity SITXCCS012 Provide lost and found services SITEEVT020 Source and use information on the events industry SITHIND006 Source and use information on the hospitality industry |
| ICT Presentations | BSBCMM411 Make presentations BSBTEC303 Create electronic presentations BSBTEC301 Design and produce business documents |
| Client Relations | SITXCOM010 Manage conflict SITXHRM007 Coach others in job skills SITXWHS007 Implement and monitor work health and safety practices |
| Customer Service | SITXCCS015 Enhance customer service experiences |
| Australian & International Destinations | SITXCCS010 Provide visitor information SITTTVL001 Access and interpret product information SITTTVL002 Provide advice on international destinations SITTTVL003 Provide advice on Australian destinations |
| Process Account | SITXFIN008 Interpret financial information |
| Travel Agency Operations | SITTIND003 Source and use information on the tourism and travel industry SITTTVL004 Sell tourism products and services SITTTVL005 Prepare customer quotations |
| Vocational / Employment Outcome: Account, Product, Marketing and Senior Operation Coordinator, Assistant Manager, Operations Supervisor, Promotions Officer, Reservations Sales or Call centre Supervisor, Sales Coordinator and Executive groups | |
| Subject | Unit Code and Title |
|---|---|
| Work Operations | SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships |
| Workplace Diversity and Customer Service | BSBTWK501 Lead diversity and inclusion SITXCCS016 Develop and manage quality customer service practices |
| Financial Budgets | SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets |
| Marketing Plan | SITXMPR009 Coordinate production of brochures and marketing materials SITXMPR011 Plan and implement sales activities |
| Human Resources Management | SITXHRM010 Recruit, select and induct staff SITXHRM012 Monitor staff performance SITXHRM009 Lead and manage people |
| Manage Online Risk | SIRXOSM007 Manage risk to organisational reputation in an online setting |
| Vocational / Employment Outcome: Inbound Groups and Sales Manager, Incentives, Marketing, Sales and Travel Agency Manager, Tour Operations, Reservations and Product Development Manager, Visitor Information Centre Manager | |
| Subject | Unit Code and Title |
|---|---|
| WHS and Regulations | SITXGLC002 Identify and manage legal risks and comply with law SITXWHS008 Establish and maintain a work health and safety system |
| Marketing Strategy | SITTPPD017 Develop tourism products SITXMPR014 Develop and implement marketing strategies |
| Business Plan | BSBOPS601 Develop and implement a business plans BSBOPS504 Manage business risk BSBWRT411 Write complex documents |
| Vocational / Employment Outcome: Account and General Manager, Business Development Manager, Director of Groups and Incentives, Marketing, Product Development Operations and Sales | |
*Diploma of Travel and Tourism Management (SIT50122) has a total duration of 6 terms / 54 college weeks.
Students must complete the Certificate IV in Travel and Tourism (SIT40122) before progressing to Diploma of Travel and Tourism Management (SIT50122).
*Advanced Diploma of Travel and Tourism Management (SIT60122) has a total duration of 8 terms / 72 college weeks.
Students must complete both Certificate IV in Travel and Tourism (SIT40122) and the Diploma of Travel and Tourism Management (SIT50122) before progressing to Advanced Diploma of Travel and Tourism Management (SIT60122).
